The publication of How to Run a Great Hotel is most timely for it addresses the key aspects of management, and provides simple and easily implemented responses to assist today’s hotelier. With an emphasis onexcellence and best practice, Enda Larkin guides the reader through the book by focusing on key messages presented in an uncomplicated and readily absorbed style. Using the themes of professional development, leadership, change management and service quality, the author identifies those aspects of the hotelier’s role where small changes in management approach can reap disproportionately high rewards. This is vital, for of all the challenges facing the hotel industry, the availability of competent and dedicated people remains by far the greatest.
How to Run A Great Hotel is a must in the hotel industry. Whether you are an experienced manager orjust starting a career and focusing on achieving excellence, then this book is your guide to success. I strongly recommend it.
How to Run a Great Hotel is the first hotel management book I have read that is actually practical, realistic, informative and cuts through the waffle of ‘management mumbo jumbo’ which allows you to do exactly what it says on the tin – help you run a great hotel.
It is fascinating how Enda Larkin simply breaks down the theoretical background of management theories into practical advice in How to Run a Great Hotel. It is not only the easy description of some complicated management theories but also the implementation in clear charts and very useful forms that makes the book into a kind of bible for every hotelier that wants to be successful. It is this easy to understand language and the translation into practical tips that makes the book so useful in daily life, even for the very experienced hotelier.
How to Run a Great Hotel is a wonderful exploration of strategy, leadership skills, and engaging employees with a strong customer focus to achieve excellence in the hotel industry. Excellence principles tied together by rich personal experiences make it an interesting, powerful and an easy to read format. The publication is practical, with a how-to focus, and includes toolkits which can be used by practitioners and trainers in the field. It is a great text for those interested in achieving excellence in hospitality management and for those who want to experience what leadership and excellence in great hotels is really like.
Book by Enda M Larkin
In this book Enda Larkin puts people at the centre of success for hotel investors and operators –
including leadership development, team coaching and customer relationship management. Industry
leaders, hotel developers, hotel general managers, asset managers and brand owners will all benefit by reading the book and pondering its recommendations as relates to their particular area of interest and involvement.
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